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What are the Realities of WiFi Troubleshooting?

by Sean Blanton on Oct 18, 2016

It goes without saying that WiFi can be, how should I put it, a bit temperamental at times. To be fair, any mode of digital communication that occurs over-the-air is subject to subtle and invisible fluctuations that pop up in the surrounding environment at any time. But when you add on top of that the necessity that WiFi provide an uninterrupted, easy-to-access and (above all else) fast experience, you can begin to imagine the tremendous stress WiFi administrators must feel every day. But imagination doesn’t help us quantify the problem, nor fix it. That’s where a brand new survey by ZK Research comes into play.

New Research Shows the True State of WiFi Troubleshooting

ZK Research, a research firm led by Zeus Kerravala that specializes in technology markets that are being disrupted by digital communication, recently conducted an online survey of WiFi administrators across multiple industries, including K-12 school districts, higher education institutions and enterprises of all sizes. The goal of the survey was to understand the state of WiFi troubleshooting from the perspective of those in the trenches working to resolve issues day-by-day, as well as to dig deep into the extent by which WiFi administrators are challenged with these efforts. Of the many realizations this survey uncovered (many of which Zeus Kerravala will be covering next week during an exclusive webinar, keep reading for more details!), the following really stuck out:

  • WiFi is the reported issue for network connectivity failures 64 percent of the time, but upon further verification it’s only the root cause of the problem 40 percent of the time
  • 47 percent of respondents indicated that at least 10 percent of end users will experience some form of WiFi downtime during a typical week
  • 47 percent of respondents found that it takes them at least 30-60 minutes to diagnose the problem, while 68 percent find it can take them anywhere from 15 minutes to an hour to resolve it

These statistics point to the new challenge in WiFi: how to both break through the noise in order to identify the root cause of what is really affecting WiFi users, and how to do so quickly and effectively.

This isn't easy. It takes an architecture designed to collect, process and store every piece of information picked up across the network. It takes a powerful engine supported by nearly unlimited resources to analyze and correlate data coming in from every access point and client. And it takes a new approach to how admins interact with the data so they can see what the problem is clearly and they can act accordingly. This is precisely where Mojo is taking over and we are excited to show you how we can help.

To learn more about the findings from this survey, we encourage you to join Zeus and Mojo on an exclusive webinar event on Thursday, October 27th. During this webinar, Zeus will dive deep into the survey results and offer his own analysis on the real challenges of WiFi troubleshooting and how to get past them. Prior to the webinar, read more about the results from Zeus' article in Network World

Sign-up for Webinar Now


Topics: Cloud, Software, K-12, C-130, higher education, WiFi performance, Mojo Aware